Expert, wrap around property care for first time landlords
Helping first-time landlords feel confident, prepared, and supported at every stage.
Whether you’re relocating, or looking to purchase your first investment property, choosing the right property management company can make or break your investment.
Here’s how we help hundreds of first time landlords prepare for, and navigate life as a landlord.
Attracting and securing trustworthy tenants
A reliable tenant makes all the difference to your home’s care and your peace of mind. We help you attract good quality tenants in a constantly changing rental market by providing:
- Practical advice on how to prepare and present your property to appeal to, and attract the most suitable tenants.
- Realistic market rental appraisals, designed to attract good quality tenants at a fair rental price, and as swiftly as possible, to minimise your risk of vacancy
- High impact advertising listed on leading platforms, with quality photos and engaging property descriptions to appeal to your ideal tenant
- A specialist letting team, dedicated to swiftly handling tenant enquiries, hosting viewings and selecting the best quality tenants, using our robust tenant selection process.
- Expert handling of tenancy lease agreements and bond lodgements to protect you from risk
We work quickly and efficiently to secure a suitable tenant as swiftly as possible, while still taking the time to thoroughly screen every applicant.
Receiving rent consistently on time, and in full
Our team manages the receipt of all rent payments and chases any arrears proactively to ensure your rental income stays steady and secure.
We work closely with our tenants to establish and maintain consistent rent payment behaviour. At the first sign of any rent arrears, we take swift, firm action to minimise any financial impact on you.
We have a ‘no surprises’ policy with rental arrears. If, in the rare instance, a delayed tenant rent payment will impact your next rent payout, we let you know in advance, so you can make alternative financial arrangements until this is rectified.
We consistently keep rental arrears under 1%. This means that across a portfolio of 500 properties, no more than five tenants are behind on rent at any one time – this is significantly better than the industry average rental arrears of 3-7%.
Protecting your asset long term
Our dedicated property management team protects the long-term value of your investment through proactive care, strong tenant relationships, and careful risk management. With consistent attention to detail, we ensure your property stays well-maintained and performing at its best.
Regular property inspections
We carry out quarterly routine property inspections providing detailed reports on the condition of your property and tenancy.
This includes feedback on tenant house keeping and behavior, any time critical repairs required, and any recommended preventative maintenance. We perform additional follow up inspections as required.
Repairs
Well-managed maintenance is more than just fixing things – it’s about preserving your asset, retaining great tenants, and reducing your risk. Tenants can lodge maintenance requests 24/7 via our proactive maintenance portal (link to Tenants/Maintenance request page)
Urgent repairs, where your property or tenants are at risk, are dealt with swiftly to ensure minimal damage. Non urgent repairs are fully diagnosed and approved by you, before proceeding with any work at your property. We consider:
- is the issue a result of wear and tear (owner responsibility), or tenant damage?
- could the item for repair still be under warranty?
- what is the most appropriate repair method and/or supplier?
- what is the approximate cost to fix? Does a quote need to be obtained?
- within what timeframe does the repair need to be completed?
Preventative Maintenance
To protect your investment long term, we can tailor a preventative maintenance schedule for your property. This avoids frustrating surprise costs, giving you peace of mind that it’s all taken care of.
Our network of trusted suppliers and tradespeople has been carefully selected for their high work standards, responsive service and good value for money.
Meeting your legal obligations
We help you understand and meet your legal obligations as a landlord, under the NZ Residential Tenancies Act 1986.
Tenancy law is complex and is regularly changing. With the required compliance measures and documentation in place, you are:
- Protected from incurring fines due to failing to meet healthy homes or building code standards
- In a strong position to take legal action should any tenant issues arise in the future
- Minimising any risk that your insurance company won’t pay out should a claim be required.
We draft tenancy agreements, handle documentation, lodge tenant bonds and ensure legal compliance with New Zealand rental law. And, we ensure your tenancy documentation remains current if/when tenant information changes.
Thinking about renting out your home?
Download our step by step guide on how to prepare your property for rental and attract reliable tenants.
