Frustrated with your current management provider?

If you’re experiencing poor communication, ‘surprise’ maintenance costs, unreliable tenants, or just feeling like you’re not getting value for money from your current property management service, it’s time to re-consider your options.

Under poor management, a small property or tenancy concern will soon grow into a larger one. This puts your investment at risk. Don’t wait to switch, trust your instincts and act now.

Why is our management service any different?

Owners who make the switch to Manage My Rental, don’t look back. Here’s why:

Expertise and knowledge

Our property managers have great depth of experience and are open, honest communicators. With vast knowledge of property care and residential tenancy act legislation, they swiftly and professionally deal with any situation with maturity and confidence.

Our fair but firm tenant management approach

We’re polite and respectful to our tenants. However, where any difficulties arise with tenant behaviour, we deal with these swiftly, firmly and consistently until the issue is rectified.

Should you come to us with a difficult tenancy, we have the experience and expertise to gather evidence and navigate the tenancy tribunal process on your behalf.

Our transparent communication

We provide full transparency over the condition of your property and tenancy, immediately sharing any concerns and action we’re taking.

We will never avoid you or your tenants when a challenging situation arises – instead, we deal with it swiftly, honestly and professionally.

Our proactive tenancy renewal process

We contact you, and your tenant, 90 days prior to the lease renewal date to determine your intentions and objectives for the property in the coming year.

This allows plenty of time to advise the best way forward to achieve your goals, renegotiate the rent and terms with your tenant to achieve an agreeable outcome for both parties.

Our honest, achievable rental appraisals

We provide realistic rental appraisals that will retain your current tenant, or attract and secure a new reliable tenant in the current market. This is based on current market data and what we know, from actively tenanting properties every day.

We do NOT pretend you can achieve a higher rent for your property, just to get your business.

Our respectful management of repairs and maintenance

We properly diagnose any non-urgent property repairs to determine whether it is tenant or owner responsibility to pay to remedy it.

Then, we determine the most appropriate and cost-effective method for repair and seek your approval BEFORE we proceed with any work on your behalf.

We do NOT make assumptions and decisions about your property on your behalf. Instead, we share information with you, provide our recommendations.

When to switch?

Often owners will wait until a tenant gives notice before deciding to switch. We’re happy to help at this stage, however the most seamless time to switch management companies is actually mid-tenancy, before your tenant gives notice. Here’s why:

Minimises the disruption to your tenant – all they need to do is change the AP for their rent payment.
With new management in place, your tenancy could be turned around (your tenant may be experiencing the same problems with communication and support that you are). We’ve turned many difficult tenancies into positive ones with this strategy.
Minimises vacancy period between tenancies – your new property manager is not able to access the property to take advertising photos or host viewings for new tenants whilst the property is still under the previous management. This delays the letting process and can add a little more vacancy time between tenancies.

How to switch?

Switching to Manage My Rental is easy.

Simply provide the appropriate notice period to your current management company in an email, and we’ll do the rest! We gather keys, tenancy agreement documentation, inspection reports, rent summaries, and contact your tenants to introduce ourselves.

The industry standard notice period is one month, provided your tenants have been in situ for a minimum of 6 months. Please check the termination clause of your current management contract.

If you need help or advice on how to terminate your current management, please ask us.

Karaka Bay investor Jonathan chose his first property management company based on lower fees, assuming all companies offered the same service. When a difficult tenancy situation arose, he quickly realised they didn’t have the expertise to manage it effectively - and turned to us for help.

Watch his story

Are you in a worrying situation?

Our Rental Rescue service includes any or all, of the following, as required:

Advice on how to terminate a current non-performing property management relationship

Perform a property inspection and provide feedback to confirm the current condition of the property and tenant living style

Confirm that tenant lease agreements and bonds have been correctly lodged with Tenancy Services

Check that the tenancy documentation is current, and that the tenant names on the lease match those currently residing in the property

Persistently chase and collect overdue rents

Represent you through the legal channels to either remove or claim against uncooperative tenants

Confirm that your property compliance documentation is in order, ensuring you’re in a strong position to take legal action if required

Repair damaged properties and prepare them to attract quality tenants

Advertise, attract and secure suitable new tenants

Provide a new level of transparency and proactive management moving forward

Identify, address and remedy undesirable tenant behaviour

Want advice on your situation?