Why Work with a Property Manager? What Do We Actually Do?

Many first-time landlords wonder what property management really involves. Here’s an overview of the comprehensive services we offer to support you every step of the way.

Helping You Prepare Your Property for Rental

If it’s your first time renting out your home, we’ll guide you through the best ways to prepare your property, including:

Market Insights: We provide an honest overview of the current rental market and suggest a realistic rental price that will attract quality tenants.

Compliance: We advise on your legal responsibilities as a rental property owner in New Zealand and assist you in achieving Healthy Homes compliance if needed.

Insurance: We explain the differences between household and landlord insurance, helping you choose the best fit for your situation.

Chattels: We offer advice on the pros and cons of leaving appliances and chattels in your property and what that means for you as the owner.

Exterior Care: Every property is unique, so we’ll share recommendations on how to best prepare and tenant-proof your property’s exterior, lawn, and garden.

Timeframe: We help you understand how long it typically takes to find a quality tenant in today’s market, so you can plan accordingly.

Advertising and Tenant Selection

Our letting process starts with professional marketing tailored to attract the right tenant for your property. We take photos, write compelling advertisements, and seek your approval before anything goes live. Our dedicated letting team manages enquiries, hosts viewings, processes applications, and conducts thorough tenant screening—all while keeping you informed. Once a preferred tenant is selected, we provide you with their details for your approval before offering a 12-month fixed-term tenancy. After acceptance, we handle the lease drafting, bond lodgement, and rent collection.

Pre-Move-In Process
When your property becomes available, we conduct two important inspections:

Handover Inspection: We ensure your property is tenant-ready, clean, and well-maintained, setting a welcoming tone for your new tenants and clear expectations for how the property should be cared for.

Pre-Move-In Inspection: We take detailed photos of every part of the property, which serve as a reference for future inspections to monitor its condition over time.

Property and Tenancy Management

Once your tenant moves in, your property manager begins regular inspections every three months. They become your trusted advisor and main point of contact, managing:

Rent collection and ensuring timely payments, promptly addressing any late payments.

Tenant enquiries, ranging from minor repairs to everyday questions, helping your tenants feel at home.

Property inspections to check tenant behaviour is acceptable, and compliant with tenancy agreements, provide cleaning and care advice, and identify any repairs or maintenance needs.

Repairs and maintenance management: Your property manager diagnoses issues, determines responsibility, and consults with you to approve solutions – never making financial decisions without your consent.

Tenancy renewals and rent reviews: We discuss your plans before renewal, conduct market appraisals, and negotiate tenancy terms on your behalf.

Legal Representation

If tenancy issues arise, you’ll have an expert on your side with a thorough understanding of the Residential Tenancies Act. Your property manager acts swiftly to resolve problems wherever possible without having to go through legal channels.  However, should any matters between ourselves and your tenant not be mutually agreed upon, then the matter can be taken to mediation and / or Tenancy Tribunal to get formally finalised in writing, by way of a Judgement Order.

Manage My Rental has extensive experience in dealing with mediations and Tenancy Tribunal hearings, with tried and tested systems that work. Fortunately, these situations don’t occur too often, however should this occur, our expertise and experience will ensure your investment and interests are represented and protected.